Compassion. Discretion. Dignity.
Personalized Incontinence Care Across Ontario
For over 15 years, founder Bob Mercer has had thousands of heartfelt conversations with clients and caregivers about living confidently with incontinence. From a single delivery route to province-wide service today, his mission remains unchanged: Provide the right product, at the right time, for the right price—every time.
Our Story
Bob founded Dignity Healthcare in 2010 out of a simple belief: people deserve dignity regardless of age or medical condition. As a board member of the Canadian Continence Foundation, Bob brings a rare level of expertise, commitment, and personal care to every client relationship. You won’t deal with a call centre—just an experienced professional who knows the products, understands your needs, and follows through.
What Sets Us Apart
Direct Owner Involvement
Bob Mercer personally assists every client from the very first phone call to regular product deliveries, offering unmatched continuity and care.
15+ Years of Expertise
With more than a decade of hands-on experience, Bob has developed deep product knowledge and a compassionate approach through thousands of real conversations with families.
Transparent Pricing
Our pricing is comparable to retail stores, but with personalized support, no delivery charges, and no hidden fees.
Flexible Service Model
We provide in-person delivery throughout the Greater Toronto Area and Durham Region, and we ship discreetly and reliably to clients across the rest of Ontario.
Ontario-Wide Support, Local Service You Can Count On
Daily routes cover the Greater Toronto Area and Durham Region (Hamilton to Whitby, north to Newmarket). We also serve Cambridge, Cobourg, Peterborough, and ship regularly to Ottawa and other Ontario cities.
